User-centred design and participation affect architecture and urban planning.
With the impact map as a tool in the sketching process, we can start from people's goals, attitudes, behaviours and motivation.
By mapping the needs of users, we can create environments where people truly want to live and work. To do that, we must listen and at an early stage create participation among the citizens in the design and development processes that surround an architectural assignment. With the input we get through the impact mapping in combination with our professional knowledge as architects, we can work systematically and ensure that we achieve the desired effect. Such as, good architecture that works for the people.
We have compiled approaches and examples of effect maps, goal descriptions and proposals in an easily accessible guide where we gradually explain the method.
Background to the research collaboration
The impact map as a method is the result of a research collaboration with Halmstad University where we investigated how user-centred design and participation affect architecture and urban planning. The research collaboration went under the name PDO, Participatory Urban Design. We have borrowed and tested methods from digital service design where there are well-proven tools for people-centred design with the end-user in focus.
The collaboration has primarily taken place together with Pontus Wärnestål, a researcher at the university with many years of experience in customer-oriented working methods in service design (service design).